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cant outcast an elder with everyone on

we are on server sea bloodstone and an elder destoryed my clan base took everything from main base and killed all of us and we cant outcast him at all and it was him and 3 of us on and we still cant outcast him for some reason what can i do to fix this situation so we can play instead of having a small group of ppl kick us from the server? also his name on the server is crow.
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